Shipping & Returns
Customers are responsible for the accuracy of their product selection and information entered. We suggest taking precise measurements to ensure that the item will fit your needs. You can download specifications and installation instructions for many products by visiting the "Specs" tab below the listing image. If you have any questions that are not answered in our listings, please call one of our friendly bath experts for further assistance. It is our top priority that you have a satisfying shopping experience with us.
As soon as you place your order, you will receive an order confirmation e-mail. This notification means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within five business days), we will process the charges and submit the order for shipment.
While we do our best to process and ship orders as quick as possible, we ask that you allow 48 business hours from the date your order was placed. Warehouse closures and holidays may affect this timeline. We observe all federal holidays.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date your order was processed. The timeframe for delivery is typically 5-9 business days depending on the customers location in relation to the warehouse. We are capable of expedited shipping but freight costs will increase, so please contact us for pricing.
Within 24 hours of your order leaving the warehouse, we will send you tracking information to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
All bulky products such as vanities ship via LTL truck freight with Curbside Delivery. Curbside Delivery does not include Inside Delivery or Installation. The carrier will call to schedule a delivery appointment and ensure that someone over the age of 18 is present to receive and sign for the package at the time of delivery. Allow a 5 hour window for the delivery appointment.
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make a note of it when signing for delivery. The delivery driver should allow you time to inspect the package. If there is no time to inspect the package, please write “subject to further inspection” on the delivery receipt. Keep in mind that once you sign for the delivery, you are acknowledging that the item arrived in perfect condition.
You have the right to refuse the package if it is in obviously distressed condition and the contents are clearly damaged. Write “refused due to shipping damages” on the delivery receipt and the carrier will take the item back. Please contact us within 24 hours so we can make arrangements for a replacement.
If your item(s) do arrive damaged, please send photos of the damage and packaging to email@example.com along with order/tracking number, and we will process an insurance claim on your behalf. You have 48 hours to report all damages.
Returns:You may return most new, unopened items within 14 days of delivery for a full refund minus the return shipping charges and a 25% restocking fee per item. Original shipping costs are non-refundable, even if offered for free at the time of purchase. To return any products, you must request an RMA (Return Merchandise Authorization) from our return department by providing your order number and the item(s) you wish to return. All returned items must be in original packaging and show no sign of physical damage or parts shortage. This may affect the amount credited on your return.
Please take the following steps to begin the return process:
- Send an email to firstname.lastname@example.org with the subject line “RMA Request for [your order number]”.
- Provide a brief description of your reason for the return. If returning due to damages, please include detailed pictures of the damages and packaging in your email.
- A customer service representative will review your email and provide an RMA # with further instructions if your request is approved.
- Use the return label provided or your own label and write the authorization number exactly as instructed by our staff. Do not write on the box in order to maintain its like-new condition.
- Ship the product to the warehouse address provided using a carrier that will provide both a tracking number as well as a signature confirming that the item was delivered. If we are unable to confirm delivery of your item, this may result in the denial of a refund. Be sure to add insurance to the shipment. If returned items arrive damaged, this will result in denial of a refund. We recommend using a carrier that will provide you with a return tracking number as this will speed up your return process. Retain your tracking number and email it to the issuing customer service rep so that we can check on the progress of your return.
There are some products that are too delicate or bulky to return. For this reason, they are sold as "Non-returnable merchandise" or "All Sales Final" so please make sure they will work for your project before purchasing. If you are not sure, our bath experts are here to help you make the best decision. Simply call us at 1-850-610-2777 or request support through email/chat. Common non-returnable products are glass, ceramic, or porcelain, such as sinks and bath tubs.
If the item has been installed, it cannot be returned. If the item is defective, we will first attempt to find an onsite fix by phone or send replacement parts. If the fix cannot be done on site, we will proceed with a resolution as outlined in the manufacturer's warranty.
You will not be charged a re-stocking fee under the following circumstances:
-Merchandise you received is not what you originally ordered and we shipped the incorrect item(s) to you.
-Merchandise has a flaw or defect not caused by shipping, in which case you must claim within 30 days.
If your order qualifies for an exception, please call us at 1-850-610-2777 to speak with a customer service representative and request an RMA. One of our friendly reps will further instruct you on how to proceed with the return. Usually, you will be asked to place another order as a replacement and we will reimburse the amount after the returned merchandise has been inspected by our RMA Department. If you made an invalid claim, no refunds will be given.
Cancellations & Refunds:All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Refunds are generally issued within 5-7 business days from the receipt of the returned products. No refunds or exchanges will be processed until we receive your returned products.
*If you have not received a credit (to the same payment method as the original order) within 15 days from the date of delivery to the warehouse, please contact us and provide us with the tracking number so that we can expedite the credit process for you.